Privacy Policy

Last updated: March 8, 2026 Zaha Fragrances operates this store and
website, including all related information, content, features, tools,
products and services, in order to provide you, the customer, with a
curated shopping experience (the "Services"). This Privacy Policy
describes how we collect, use, and disclose your personal information
when you visit, use, or make a purchase or other transaction using the
Services or otherwise communicate with us. If there is a conflict
between our Terms of Service and this Privacy Policy, this Privacy
Policy controls with respect to the collection, processing, and
disclosure of your personal information. Please read this Privacy Policy
carefully. By using and accessing any of the Services, you acknowledge
that you have read this Privacy Policy and understand the collection,
use, and disclosure of your information as described in this Privacy
Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to
information that identifies or can reasonably be linked to you or
another person. Personal information does not include information that
is collected anonymously or that has been de-identified, so that it
cannot identify or be reasonably linked to you. We may collect or
process the following categories of personal information, including
inferences drawn from this personal information, depending on how you
interact with the Services, where you live, and as permitted or required
by applicable law:

• Contact details including your name, address, billing address,
  shipping address, phone number, and email address.

• Financial information including credit card, debit card, and
  financial account numbers, payment card information, financial
  account information, transaction details, form of payment, payment
  confirmation and other payment details.

• Account information including your username, password, security
  questions, preferences and settings.

• Transaction information including the items you view, put in
  your cart, add to your wishlist, or purchase, return, exchange or
  cancel and your past transactions.

• Communications with us including the information you include in
  communications with us, for example, when sending a customer support
  inquiry.

• Device information including information about your device,
  browser, or network connection, your IP address, and other unique
  identifiers.

• Usage information including information regarding your
  interaction with the Services, including how and when you interact
  with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or
  use the Services, communicate with us, or otherwise provide us with
  your personal information;

• Automatically through the Services including from your device
  when you use our products or services or visit our websites, and
  through the use of cookies and similar technologies;

• From our service providers including when we engage them to
  enable certain technology and when they collect or process your
  personal information on our behalf;

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use,
we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal
  information to provide you with the Services, including to perform
  our contract with you, to process your payments, to fulfill your
  orders, to remember your preferences and items you are interested
  in, to send notifications to you related to your account, to process
  purchases, returns, exchanges or other transactions, to create,
  maintain and otherwise manage your account, to arrange for shipping,
  to facilitate any returns and exchanges, to enable you to post
  reviews, and to create a customized shopping experience for you,
  such as recommending products related to your purchases. This may
  include using your personal information to better tailor and improve
  the Services.

• Marketing and Advertising. We use your personal information for
  marketing and promotional purposes, such as to send marketing,
  advertising and promotional communications by email, text message or
  postal mail, and to show you online advertisements for products or
  services on the Services or other websites, including based on items
  you previously have purchased or added to your cart and other
  activity on the Services.

• Security and Fraud Prevention. We use your personal information
  to authenticate your account, to provide a secure payment and
  shopping experience, detect, investigate or take action regarding
  possible fraudulent, illegal, unsafe, or malicious activity, protect
  public safety, and to secure our services. If you choose to use the
  Services and register an account, you are responsible for keeping
  your account credentials safe. We highly recommend that you do not
  share your username, password or other access details with anyone
  else.

• Communicating with You. We use your personal information to
  provide you with customer support, to be responsive to you, to
  provide effective services to you and to maintain our business
  relationship with you.

• Legal Reasons. We use your personal information to comply with
  applicable law or respond to valid legal process, including requests
  from law enforcement or government agencies, to investigate or
  participate in civil discovery, potential or actual litigation, or
  other adversarial legal proceedings, and to enforce or investigate
  potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to
third parties for legitimate purposes subject to this Privacy Policy.
Such circumstances may include:

• With vendors and other third parties who perform services on our
  behalf (e.g. IT management, payment processing, data analytics,
  customer support, cloud storage, fulfillment and shipping).

• With business and marketing partners to provide marketing services
  and advertise to you. Our business and marketing partners will use
  your information in accordance with their own privacy notices.
  Depending on where you reside, you may have a right to direct us not
  to share information about you for targeted advertising and
  marketing based on your online activity.

• When you direct, request us or otherwise consent to our disclosure
  of certain information to third parties, such as to ship you
  products or through your use of social media widgets or login
  integrations.

• With our affiliates or otherwise within our corporate group.

• In connection with a business transaction such as a merger or
  bankruptcy, to comply with any applicable legal obligations
  (including to respond to subpoenas, search warrants and similar
  requests), to enforce any applicable terms of service or policies,
  and to protect or defend the Services, our rights, and the rights of
  our users or others.

Third Party Websites and Links

The Services may provide links to websites or other online platforms
operated by third parties. If you follow links to sites not affiliated
or controlled by us, you should review their privacy and security
policies and other terms and conditions. We do not guarantee and are not
responsible for the privacy or security of such sites, including the
accuracy, completeness, or reliability of information found on these
sites. Information you provide on public or semi-public venues,
including information you share on third-party social networking
platforms may also be viewable by other users of the Services and/or
users of those third-party platforms without limitation as to its use by
us or by a third party. Our inclusion of such links does not, by itself,
imply any endorsement of the content on such platforms or of their
owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not
knowingly collect any personal information about children under the age
of majority in your jurisdiction. If you are the parent or guardian of a
child who has provided us with their personal information, you may
contact us using the contact details set out below to request that it be
deleted.As of the Effective Date of this Privacy Policy, we do not have
actual knowledge that we "share" or "sell" (as those terms are defined
in applicable law) personal information of individuals under 16 years of
age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable,
and we cannot guarantee "perfect security." In addition, any information
you send to us may not be secure while in transit. We recommend that you
do not use unsecure channels to communicate sensitive or confidential
information to us. How long we retain your personal information depends
on different factors, such as whether we need the information to
maintain your account, to provide you with Services, comply with legal
obligations, resolve disputes or enforce other applicable contracts and
policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights
listed below in relation to your personal information. However, these
rights are not absolute, may apply only in certain circumstances and, in
certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access
  to personal information that we hold about you.

• Right to Delete. You may have a right to request that we delete
  personal information we maintain about you.

• Right to Correct. You may have a right to request that we
  correct inaccurate personal information we maintain about you.

• Right of Portability. You may have a right to receive a copy of
  the personal information we hold about you and to request that we
  transfer it to a third party, in certain circumstances and with
  certain exceptions.

• Managing Communication Preferences. We may send you promotional
  emails, and you may opt out of receiving these at any time by using
  the unsubscribe option displayed in our emails to you. If you opt
  out, we may still send you non-promotional emails, such as those
  about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or
by contacting us using the contact details provided below. You may
contact us using the contact details provided below to learn more about
how we process your personal information and to exercise any applicable
rights. We will not discriminate against you for exercising any of these
rights. We may need to verify your identity before we can process your
requests, as permitted or required under applicable law. In accordance
with applicable laws, you may designate an authorized agent to make
requests on your behalf to exercise your rights. Before accepting such a
request from an agent, we will require that the agent provide proof you
have authorized them to act on your behalf, and we may need you to
verify your identity directly with us. We will respond to your request
in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information,
please contact us using the contact details provided below. Depending on
where you live, you may have the right to appeal our decision by
contacting us using the contact details set out below, or lodge your
complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal
information outside the country you live in. If we transfer your
personal information out of the European Economic Area or the United
Kingdom, we will rely on recognized transfer mechanisms like the
European Commission's Standard Contractual Clauses, or any equivalent
contracts issued by the relevant competent authority of the UK, as
relevant, unless the data transfer is to a country that has been
determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to
reflect changes to our practices or for other operational, legal, or
regulatory reasons. We will post the revised Privacy Policy on this
website, update the "Last updated" date and provide notice as required
by applicable law.

Contact

Should you have any questions about our privacy practices or this
Privacy Policy, or if you would like to exercise any of the rights
available to you, please call or email us at zahafragrances@gmail.com or
contact us at Office G1, 1326/C Bhangoria Town, Federal B Area Block 8
Bhangoria Goth, Karachi, 75950, PK