Returns
Return & Exchange
We stand behind every product. Submit your request below and our team will take care of the rest.
15-Day Returns
Easy Exchange
Quick Response
Bank Refunds Available
Our Policy
Return & Exchange
Zaha Fragrances Promise
15-Day Window
Requests must be submitted within 15 days of your purchase date.
Max 10% Used
Product must be no more than 10% used to qualify for return or exchange.
Original Condition
Item must be undamaged, unaltered, and in its original packaging.
Return Shipping
Customer bears return shipping costs. Shipping charges are non-refundable.
Refund Method
Approved refunds are processed to your bank account or original payment method.
Need help?
WhatsApp us at +92-333-9922224 before submitting your request.
WhatsApp us at +92-333-9922224 before submitting your request.
Submit Your Request
Send Your Parcel To
Zaha Fragrances
R-16, Near Al-Mustafa Hospital,
Gulshan-e-Iqbal 13-D-1, Karachi
Please write your Order Number, Name & Phone Number on the parcel. Missing details may delay or prevent processing.
How Exchange Works
1
Send the parcel
Ship your item to our address using any courier service of your choice.
2
We receive & inspect
Once received, our team verifies the item against the return policy.
3
Coupon code issued
We'll email you a coupon code of the same order value — use it on any product.
4
Place your new order
Browse our store and apply the coupon at checkout to get your new fragrance.
If the product was shipped faulty from our side, we will also refund your courier cost.
Our customer service representative will contact you within 1–2 business days to arrange the pickup.
By submitting, you confirm this request complies with our 15-day return policy.
Request Submitted!
Thank you. Our team will review your request and contact you within 1–2 business days via phone or WhatsApp.
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