Zaha Fragrances

Return & Exchange

We stand behind every product. Submit your request below and our team will take care of the rest.

Sending something back? Start it here instead — we will match it to your order and its items, so there is nothing to type out and you can see where it has got to. Use the form below for an exchange, or for anything else.

15-Day Returns

Easy Exchange

Quick Response

Bank Refunds Available

Our Policy

Return & Exchange

Zaha Fragrances Promise

15-Day Window Requests must be submitted within 15 days of your purchase date.

Max 10% Used Product must be no more than 10% used to qualify for return or exchange.

Original Condition Item must be undamaged, unaltered, and in its original packaging.

Return Shipping Customer bears return shipping costs. Shipping charges are non-refundable.

Refund Method Approved refunds are processed to your bank account or original payment method.

Need help?
WhatsApp us at +92-333-9922224 before submitting your request.

Submit Your Request

Request Type *

Return

Exchange

Full Name *

Phone Number *

Email Address

Order Number *

Purchase Date *

Product Name *

% Product Used *

Condition

Reason for Return / Exchange *

Additional Details

Send Your Parcel To

Zaha Fragrances
Office G1, 1326/C Bhangoria Town,
Federal B Area Block 8 Bhangoria Goth, Karachi, 75950

Please write your Order Number, Name & Phone Number on the parcel. Missing details may delay or prevent processing.

How Exchange Works

Send the parcel Ship your item to our address using any courier service of your choice.

We receive & inspect Once received, our team verifies the item against the return policy.

Coupon code issued We'll email you a coupon code of the same order value — use it on any product.

Place your new order Browse our store and apply the coupon at checkout to get your new fragrance.

If the product was shipped faulty from our side, we will also refund your courier cost.

Preferred Replacement Product

Choose Shipping Method *

I'll courier it myself Drop off with any courier service of your choice

Reverse Pickup We arrange pickup from your address

Rs. 350

Pickup / Return Address *

City *

Province

By submitting, you confirm this request complies with our 15-day return policy.

Request Submitted!

Thank you. Our team will review your request and contact you within 1–2 business days via phone or WhatsApp.

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